Critical Communication Strategies for Physicians

Speaker(s): Clinton Coil, M.D., MPH, FACEP Chief Quality Officer; Associate Medical Director for Quality; LA County Harbor- UCLA Medical Ctr. Disclosures: Dr. Coil has no relative financial disclosures and will not be discussing the off-label or investigational use of products 
 Presentation Purpose: 
Errors in health care cost millions of dollars each year as well as countless loss of life. Good and clear communication is a key to the prevention of medical errors and helping to ensure a healthy work environment. 
This activity focuses on practical strategies for the improvement of both verbal and non-verbal communication.skills 
Learning Objectives: 
Upon completion of this activity participants should be able to: 
• Articulate the importance of effective communication in patient-centered healthcare 
• Demonstrate effective listening, using active listening techniques 
• Explain how cross cultural communication impacts health disparities 

Faculty/Course Director/Planners:

Alabama Medical Education has selected all faculty participating in this activity. It is the policy of Alabama Medical Education that all CME/CE planning committees, faculty, authors, editors, and staff disclose relationships with commercial interests upon nomination or invitation of participation. Disclosure documents are reviewed for potential conflicts of interest and if relevant, they are resolved prior to confirmation of participation. Only those participants who have no conflict of interest or who agreed to an identified resolution process prior to their participation were involved in this activity. 

Conflict of Interest:

In accordance with the ACCME Standards for Commercial Support, it is the policy of Alabama Medical Education to ensure balance, independence, objectivity and scientific rigor in all CE/CME activities. Full disclosure of conflicts and conflict resolution will be made in writing via handout materials or syllabus. 

Target Audience:

This activity is designed for the interdisciplinary audience. Gap in Knowledge: *Lack of knowledge about the problem(s) *Lack strategies to apply knowledge to practice (competence) 

 This activity was planned by and for the healthcare team, and learners will receive 1.0 IPCE credits for learning and change. 

Commercial Interest: No commercial interest was received for this ICPE activity